My Cashback hasn't tracked to my account

The first thing to understand is that sometimes it can take up to 7 days for these transactions to be reported to us but if it hasn't tracked after these 7 days, this is what we call an untracked transaction. You will need to raise a missing cashback claim so that we can look into this further. You can do this by visiting your customer care tab of your account > Missing Cashback Claims > Lodge a Claim. If you find you're still having issues, just send in a customer enquiry and we can help you.

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